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GREEN BAY, Wis., Dec. 13 /PRNewswire/ -- Shopko is pleased to announce the appointment of Mary Meixelsperger to the position of Senior Vice President and Chief Financial Officer. In her new position, Meixelsperger is responsible for all accounting, treasury, tax, planning, and audit activities for the regional mass retailer.

Meixelsperger is a seasoned financial executive with more than 20 years of experience. She joined Shopko as Vice President, Treasurer in August 2005 and was promoted to Vice President, Controller in April 2006. Prior to joining Shopko, Meixelsperger's experience included serving as CFO for the Credit Union National Association and Affiliates and as CFO for Rotary International. She started her career in public accounting at Arthur Young and Co., and she holds a Bachelor of Business Administration degree with distinction from the University of Wisconsin-Madison.

BEAVERTON, Ore., Oct. 23 /PRNewswire-FirstCall/ -- NIKE, Inc. (NYSE: NKE) today announced that it has reached agreement on an all-cash offer to acquire Umbro plc, a leading United Kingdom-based global football (soccer) brand with more than 70 years of experience in the world's No. 1 sport and the world's biggest football market.

The Board of Directors of Umbro plc, which is listed on the London Stock Exchange, has unanimously recommended that shareholders accept the offer of 193.06 pence, which together with the declared dividend values the company at approximately $582 million (285 million pounds sterling), or approximately $4.00 (195 pence) per share.

"Umbro is a brand with a powerful heritage and deep experience in the world's most popular sport and the world's biggest football market," said Nike, Inc.

Finally, avoid the top two mistakes business people often make in customer service: not delivering and not listening.

First, deliver what you promise. Too many people offer hype and then don't deliver. Delivering a product or service that disappoints is the fastest way to lose your customers.

Second, remember to listen. Too many businesses advertise the next big thing without considering whether their customers want a next big thing. Your customers
will tell you what they really want.

Customer service should be as routine as paying your bills or ordering office supplies. And it doesn't have to be elaborate to make an impression. Customers will remember the small things.

Ron Consolino is a management counselor for SCORE, Counselors to America's Small Business, a volunteer, nonprofit association and a partner of the U.S.